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Aug
28

The Builder Warranty, Customer Care Difference from S&A Homes

The Builder Warranty, Customer Care Difference from S&A HomesToday’s homebuyers want assurances that someone will correct potential construction defects after the purchase. Most new homes include a builder’s warranty to cover possible issues, and homes from S&A Homes are no different!

Not only does S&A Homes boast one of the highest customer satisfaction rates in the homebuilding industry, but 95% of S&A homebuyers would refer us to their friends and family. In addition to being dedicated to building homes correctly the first time around, S&A Homes back that up with its 10-year Warranty Program and Customer Care Program to ensure that nothing goes unnoticed.

Purchasing a home with a 10-Year Warranty protects your investment and gives you peace of mind:

  • The fully transferable warranty increases the resale value of your home, helping it stand out from the rest.
  • The S&A Homes Customer Care Department is dedicated to warranty claims, making the process hassle-free.
  • No Deductible means homeowners owe absolutely nothing in the event of a claim.

Day 30
S&A Homes will assign a dedicated Customer Care Coordinator to schedule a 3-month service visit to walk homeowners through each step of the Customer Care Program and ensure they have all the necessary paperwork and phone numbers.

Day 60
Homeowners will submit their 3-month checklist, and a member of the Customer Care team will reach out to set up the 3-month Home Care visit.

Month 3
The dedicated Home Care Coordinator will visit the home to review the submitted 3-month checklist and remedy any deficiencies in building quality.

Month 10
Homeowners will submit their 1-year checklist, and a member of the Customer Care team will reach out to set up the 1-year Home Care visit.

Year 1
The Home Care Coordinator will visit the home for a final time to make any closing adjustments in addition to fixing any potential drywall issues.

To learn more about the unbeatable 10-year Warranty Program and impressive Customer Care Program from S&A Homes, click here.

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