HOMEOWNER RESOURCES
We Care About You!
At S&A Homes, we’re proud to consistently earn high customer satisfaction ratings. In fact, the majority of our customers say they would recommend S&A Homes to friends and family. We take pride in building your home the right way from the start—and we stand behind that commitment with a proactive Customer Care program and a 10-Year Limited Warranty, giving you lasting peace of mind.
Customer Care Timeline
Your journey with S&A Homes doesn't end at closing. This timeline shows what to expect during your first year of homeownership.
Day 30
Your dedicated Customer Care Coordinator will contact you to schedule your 3-Month service visit. They'll ensure you have the paperwork and contact information you need, and will walk you through each step of our Customer Care program.
Day 60
It's time to submit your 3-Month Checklist. Once received, our Customer Care team will contact you to schedule your 3-Month service visit.
Month 3
Your Customer Care Coordinator will visit your home to review your 3-Month Checklist and to address any items that need attention.
Month 10
It’s time to submit your 1-Year Checklist. Once received, our Customer Care team will reach out to schedule your 1-Year service visit.
Year 1
Your Customer Care Coordinator will return to your home to complete final adjustments and take care of any necessary drywall touch-ups.
What to Expect
Customer Care Timeline
Your journey with S&A Homes doesn't end at closing. This timeline shows what to expect during your first year of homeownership.
Day 30
Your dedicated Customer Care Coordinator will contact you to schedule your 3-Month service visit. They'll ensure you have the paperwork and contact information you need, and will walk you through each step of our Customer Care program.
Day 60
It's time to submit your 3-Month Checklist. Once received, our Customer Care team will contact you to schedule your 3-Month service visit.
Month 3
Your Customer Care Coordinator will visit your home to review your 3-Month Checklist and to address any items that need attention.
Month 10
It’s time to submit your 1-Year Checklist. Once received, our Customer Care team will reach out to schedule your 1-Year service visit.
Year 1
Your Customer Care Coordinator will return to your home to complete final adjustments and take care of any necessary drywall touch-ups.
10-Year Limited Warranty
1 Year
Coverage during the first year includes workmanship and materials throughout the home, excluding landscaping.
2 Years
Through the second year, certain components of the home's mechanical, electrical and plumbing systems are covered.
10 Years
Provided by the American eWarranty program, coverage includes the home’s load-bearing structural components.
Benefits of Our 10-Year Warranty
Your home is built to last, and so is our commitment to you. With our 10-Year Limited Warranty, your investment is protected, giving you peace of mind for years to come.
- A fully transferable warranty boosts resale value and helps your home stand out.
- Our Customer Care team handles warranty claims, making the process hassle-free.
Maintenance Guide
At S&A Homes, our commitment to quality and service doesn’t stop at move-in. Through our post-settlement service program and 10-Year Limited Warranty, we provide valuable Homeowner Resources to help you keep your home in top condition for years to come.
Whether you have a warranty question, need seasonal maintenance tips, or want quick access to service checklists, this is your go-to resource for keeping your home running smoothly—just like the day you moved in.
Maintenance Tips From Our Blog
Essential Tools for New Homeowners
Service Request
For Non-Emergency Requests
Examples of a non-emergency include small, isolated plumbing leaks that can be shut off, a non-working toilet when another is available, or a lack of hot water. They also include minor electrical issues in one area, HVAC performance concerns, appliance issues, window leaks, dripping faucets, or loose siding.
Examples of a non-emergency include small, isolated plumbing leaks that can be shut off, a non-working toilet when another is available, or a lack of hot water. They also include minor electrical issues in one area, HVAC performance concerns, appliance issues, window leaks, dripping faucets, or loose siding.
Even the best-built homes can experience issues from time to time. Our service request form below is designed to help you report non-emergency concerns that shouldn’t wait until your 3-Month or 1-Year Home Care visits. Simply complete the form with as much detail as possible—including photos and location specifics—so our team can respond efficiently. Please note that our Customer Care department will follow up on all service requests within 48 hours, excluding weekends.
Submit Warranty Request
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