At S&A Homes, we aren’t shy about the fact that we boast one of the highest customer satisfaction rates it the home building industry. In fact, 95% would refer S&A Homes to their friends and family. Not only are we dedicated to building it right the first time around, but we back that up with a proactive Customer Care program to ensure nothing goes unnoticed.
Customer Care Timeline
You will receive a phone call from your dedicated Customer Care Coordinator. This individual will schedule your 3-Month service visit, ensure you have any paperwork and phone numbers you need, and will walk you through each step of our Customer Care program.
Submit your 3-Month Checklist. A member of our Customer Care team will e-mail or call you to set up a 3-Month Home Care visit.
Your dedicated Home Care Coordinator will visit your home to review your 3-Month Checklist and remedy any deficiencies in building quality at that time.
Submit your 1 Year Checklist. A member of our Customer Care team will e-mail you or call you to set up a 1-Year Home Care visit.
Your Home Care Coordinator will visit your home again to make any final adjustments in addition to fixing any drywall issues that may exist.
There’s more to owning a new home than having the cleanest and the best. Backing that up with a 10-Year Warranty protects your investment and gives peace of mind.
- Fully transferrable warranty increases the resale value of your home and helps your home stand out from the rest.
- S&A Customer Care Department dedicated to warranty claims makes the process hassle free.
- No Deductible means you owe absolutely nothing in the event of a claim.